Founded in 2020, Florida-registered, proudly operating in Southern Africa

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At Teamsville Global, we extend your team by providing cost-effective, 24/7 outsourcing solutions—from customer service and appointment scheduling to order processing, and back-office support. We selectively recruit and train agents for cross-cultural adaptability, clear communication, problem-solving, and organizational fit. With pleasant, neutral accents and strong English fluency, our teams seamlessly represent your brand. What makes us unique is not only what we do, but how we do it—by investing in our people, infrastructure, and community.

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Quick Stats & Highlights

• 👩‍🎓 90% of agents hold university degrees

• 🧑‍🤝‍🧑 93% of our agents outperform U.S.-based peers

• ⏰ 24/7/365 availability

• 💸 Up to 70% cost savings vs. in-house staffing

• 🏆 No company debt, doubling growth forecast​

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Human Capital & Culture

• Performance: 99% adherence, 93%+ QA scores with clients.

• Excellence: 93% of agents ranked in the top percentile vs. U.S. peers.

• Growth: Agents promoted into supervisory roles, creating internal career paths.

• Talent Pipeline: Partnerships with top regional universities ensure fresh graduates and internship opportunities.

• Culture: Vibrant multi-campus model with gyms, games, and even an in-house recording studio—designed to support work-life balance and holistic employee development.

• Demographics: Over 90% of agents and managers are under 30 years old and university-educated.​​

 

IT & Infrastructure

• We invest heavily in security and reliability so clients can trust their operations with us.

• Network & Security: Enterprise-grade firewalls, anti-hack systems, online & offline data safeguards.

• Hardware & Facilities: Soundproofed workstations, high-spec machines, 24/7 CCTV, biometric access.

• Connectivity: High-speed internet, hard-wired ethernet, redundant backup links.

• Continuity: Solar and generator backup power ensure zero downtime.

• Compliance: Strict data privacy and information security policies.

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Client provided systems utilized by our agents include:

 

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